Delivery & Returns
Prices shown are ex warehouse unless otherwise stated, or where Monarch has agreed to supply Goods free into store.
The risk in the Goods pass to the Purchaser on despatch from Monarchs warehouse except where the goods are carried in the Company’s own vehicles or where a free in store contract has been agreed, when the risk in the Goods pass on delivery to the client or their agent.
Monarch is not responsible for loss or damage of Goods in transit except where the Goods are carried in the Company’s own vehicles or where a free in store contract has been agreed. Delivery dates are approximate only and Monarch is not liable for any delay from any cause whatsoever. Monarch may extend the time for delivery or if Monarch is unable to complete, the arrangement shall be voidable at Monarch’s option with no right to either party for any damage, loss, cost or expense or otherwise.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags still attached. Goods maybe subject to a 10% re-stocking fee to help cover our costs enabling us to keep our pricing as competitive as possible while maintaining a high standard of Customer Service.
Filter Bag packs are non-returnable as there is no guarantee that contamination of the filter media has occurred.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.